Job Description
Join our dynamic team as a Remote Technical Support Specialist and become the hero behind our seamless customer experiences. We're seeking tech-savvy professionals in St. Petersburg, FL to deliver exceptional remote support to our growing client base. Enjoy flexible work arrangements while making a real impact in the tech industry. Why join us? Competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive environment.
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Install, configure, and maintain hardware/software systems
- Document all interactions and solutions using our ticketing system
- Collaborate with senior engineers on escalated technical challenges
- Conduct proactive system health checks and preventative maintenance
- Train users on best practices for digital security and efficiency
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in technical support or IT operations
- Proficiency with Windows/macOS, networking concepts, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Valid Florida driver's license for occasional on-site visits