Job Description
Join Nashville's premier tech employer as a Senior Night Shift Support Engineer! We're seeking a dedicated professional to provide critical system support during high-traffic overnight hours. This premium role offers competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic 24/7 environment. Work with cutting-edge technology while maintaining Nashville's digital infrastructure.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems during overnight hours
- Monitor and resolve critical infrastructure issues with SLA adherence
- Collaborate with global teams to troubleshoot complex system failures
- Document incident reports and knowledge base articles
- Conduct proactive system maintenance during low-traffic periods
- Escalate critical issues to senior engineers and stakeholders
- Maintain security protocols for remote access and data protection
Qualifications
- 3+ years of enterprise-level IT support experience
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Ability to work independently under minimal supervision
- CompTIA Security+ or equivalent certification required
- Excellent written communication skills for documentation
- Availability to work 11 PM - 7 AM Central Time (5 nights/week)
- Experience with ticketing systems (ServiceNow/Jira)