Job Description
Join our elite remote tech support team in Phoenix, AZ! We're seeking a Senior Tech Support Specialist to deliver exceptional service to enterprise clients. This high-paying role combines cutting-edge technology with flexible remote work, offering competitive compensation and career growth opportunities. Work from anywhere while supporting Fortune 500 companies with your expertise in complex system troubleshooting and customer-centric solutions.
Responsibilities
- Provide Tier 3 technical support for enterprise-level hardware, software, and network systems
- Lead complex troubleshooting sessions via remote access tools like TeamViewer and AnyDesk
- Develop and maintain detailed documentation for technical procedures and solutions
- Collaborate with cross-functional teams to resolve escalated customer issues
- Conduct system audits and proactively identify potential infrastructure vulnerabilities
- Mentor junior support staff and contribute to knowledge base articles
- Monitor ticket queues with SLA adherence and customer satisfaction metrics
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Advanced networking knowledge (TCP/IP, DNS, VPN, firewalls)
- Industry certifications (CompTIA A+/Network+, MCSE, or CCNA preferred)
- Proven experience with remote support tools and ticketing systems (Zendesk/Jira)
- Exceptional communication skills with ability to translate technical concepts to non-technical stakeholders
- Strong analytical and problem-solving abilities with root cause analysis expertise
- Ability to work independently with minimal supervision in remote environment