Job Description
Join TechSolutions Inc., a leading innovator in digital infrastructure, as a Remote Night Shift IT Support Specialist. This critical role ensures our clients receive 24/7 technical excellence while you enjoy the flexibility of remote work. We're seeking a dedicated professional to safeguard our systems during overnight hours, offering competitive compensation and career advancement opportunities.
Why You'll Love Working With Us:
- 100% remote work with flexible scheduling
- Cutting-edge technology and training programs
- Comprehensive health benefits and 401(k) matching
- Collaborative culture with monthly virtual team events
Responsibilities
- Provide remote technical support for enterprise systems during night shift hours (11 PM - 7 AM EST)
- Monitor network infrastructure and proactively resolve security alerts
- Diagnose and resolve hardware/software issues via ticketing system
- Document all troubleshooting procedures and knowledge base articles
- Coordinate with global teams for seamless cross-shift handovers
- Execute scheduled system maintenance and updates
- Maintain 99.9% uptime SLA for client-facing services
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proven night shift or 24/7 operations experience
- Expertise in Windows Server, Active Directory, and cloud platforms
- Strong networking fundamentals (TCP/IP, VPN, DNS)
- Excellent written communication for remote collaboration
- CompTIA A+/Network+ or equivalent certification
- Ability to work independently with minimal supervision