Job Description
Join our innovative Austin-based team as a Night Shift Support Specialist and enjoy unprecedented work-life balance with flexible scheduling options. We're seeking tech-savvy professionals to provide exceptional remote customer support during overnight hours while maintaining peak system performance. At TechGuard Solutions, we champion diversity, autonomy, and growth opportunities for our night shift team members. Enjoy competitive compensation, comprehensive health benefits, and a collaborative culture that values your unique contributions.
Why Choose Night Shift?
- Higher pay differential than day shifts
- Reduced commute stress with off-peak traffic
- Enhanced focus with fewer operational interruptions
- Exclusive advancement opportunities for night staff
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and maintain server infrastructure during overnight hours with SLA compliance
- Troubleshoot complex network, security, and software issues using diagnostic tools
- Document incident reports with detailed resolution steps in ticketing systems
- Collaborate with global teams during critical system updates and maintenance windows
- Proactively identify system vulnerabilities and escalate priority issues
- Maintain accurate knowledge base articles for common overnight scenarios
Qualifications
- Minimum 2 years in IT support or helpdesk environment
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPNs)
- Ability to work independently with minimal supervision overnight
- CompTIA Network+ or equivalent certification preferred
- Exceptional written and verbal communication skills
- Flexible availability to cover rotating weekend shifts as needed
- Experience with ticketing systems (Jira, ServiceNow) a plus