Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and kickstart your career with a $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to provide exceptional remote support to our NYC-based clients. Enjoy the flexibility of working from anywhere while delivering top-tier IT solutions. Our team thrives on innovation, collaboration, and continuous growth – come be part of something extraordinary!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support via phone, email, and chat
- Manage and prioritize technical support tickets using Zendesk
- Document troubleshooting steps and solutions in knowledge base
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system installations and configurations
- Maintain accurate inventory of IT assets
Qualifications
- 2+ years of remote tech support experience
- Proficiency in Windows/macOS and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- High-speed internet connection required