Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and transform how businesses in Stockton, CA operate! We're seeking a dedicated professional to deliver exceptional technical assistance to our clients—all from the comfort of your home. As an equipment-provided role, you'll receive a complete tech setup including laptop, peripherals, and software licenses to ensure seamless remote operations. This is your opportunity to advance your IT career while supporting diverse industries with cutting-edge solutions.
Our ideal candidate thrives in remote environments, possesses strong problem-solving skills, and is passionate about delivering outstanding customer experiences. You'll be the frontline technical expert resolving hardware/software issues, configuring systems, and maintaining client satisfaction through clear communication and timely resolutions.
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access for clients across Stockton, CA
- Install, configure, and maintain company-provided hardware/software systems
- Document troubleshooting steps and solutions in ticketing systems
- Train clients on new technologies and best practices
- Collaborate with IT teams to escalate unresolved issues
- Monitor system performance and implement preventive maintenance
- Maintain up-to-date knowledge of emerging technologies
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS, networking basics, and cloud platforms
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Strong analytical and problem-solving abilities
- Valid California driver's license for occasional on-site visits
- High-speed internet connection at home office