Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and become an integral part of our dynamic IT team. We're seeking a highly motivated professional to deliver exceptional technical assistance to clients across Henderson and beyond. This immediate hire opportunity offers the flexibility of remote work while making a tangible impact on our growing client base. If you're passionate about problem-solving and customer satisfaction, we encourage you to apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support tools
- Install and configure operating systems, applications, and network components
- Document all technical activities and maintain accurate incident logs
- Provide tier-1 support for cloud services and cybersecurity protocols
- Collaborate with senior engineers to escalate complex technical challenges
- Train clients on best practices for system security and efficiency
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of technical support experience in a remote environment
- Proficiency with Windows, macOS, and mobile device troubleshooting
- CompTIA A+ or equivalent certification preferred
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Exceptional communication and customer service skills
- Ability to work independently with minimal supervision
- Experience with helpdesk software (ServiceNow, Zendesk, etc.)
- Valid US driver's license and reliable internet connection