Job Description
Join InnovateTech Solutions as a Senior Remote Tech Support Specialist and transform how we deliver exceptional IT support from the comfort of your home office. Based in Durham, NC, we're seeking a tech-savvy professional to resolve complex technical issues for our enterprise clients while enjoying 100% remote flexibility. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic, inclusive environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote tools (TeamViewer, AnyDesk)
- Provide Tier 2/3 support for cloud infrastructure (AWS, Azure) and SaaS platforms
- Create detailed documentation and knowledge base articles for troubleshooting procedures
- Collaborate with cross-functional teams to implement scalable support solutions
- Conduct proactive system monitoring and maintenance to prevent outages
- Mentor junior support staff through knowledge-sharing sessions
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expertise in Windows 10/11, macOS, and Linux environments
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Proficiency with ticketing systems (Zendesk, Jira) and remote access tools
- Strong analytical skills for complex issue resolution
- Excellent written communication for technical documentation