Job Description
Join our award-winning IT team as an Immediate Hire Remote Tech Support Specialist serving clients in Mesa, AZ! We're seeking a customer-focused professional to deliver exceptional technical assistance from the comfort of your home office. This is your chance to launch or advance your career in a fast-paced tech environment with competitive benefits and growth opportunities.
Why Work With Us? Flexible remote schedule, cutting-edge tech stack, comprehensive training, and a collaborative culture that values innovation. Be part of a company recognized for employee satisfaction and technical excellence.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems for enterprise clients
- Document cases in CRM systems with detailed resolution steps and preventive measures
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct remote system deployments, configurations, and security patching
- Maintain 95%+ customer satisfaction through proactive communication and follow-up
- Train users on new technologies and best practices for IT security
Qualifications
- 3+ years of enterprise-level IT support experience (remote preferred)
- Expertise in Windows/Linux OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ or equivalent certification required
- Proficient with remote tools (TeamViewer, AnyConnect, SCCM)
- Exceptional troubleshooting skills with systematic diagnostic methodologies
- Strong written/verbal communication with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Jira) and SLA management
- Ability to work independently with minimal supervision in remote environment