Job Description
Join our dynamic team at TechSolve Inc. as a Remote Tech Support Specialist based in Lexington, KY! We're seeking a passionate problem-solver to deliver exceptional technical assistance to our global client base. Enjoy flexible remote work while making a tangible impact in the tech industry. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide tier-1 support for Windows/macOS systems and cloud applications
- Document troubleshooting steps and maintain accurate ticket records
- Collaborate with senior engineers on complex technical escalations
- Conduct proactive system health checks and security audits
- Train users on best practices for data security and device optimization
Qualifications
- 3+ years of technical support experience in a remote environment
- Proficiency in Windows OS, macOS, and network troubleshooting
- CompTIA A+ or equivalent certification required
- Strong written and verbal communication skills
- Experience with ticketing systems (e.g., Zendesk, ServiceNow)
- Ability to work independently with minimal supervision