Job Description
Join NexusTech Solutions' elite remote-friendly night shift support team and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support across our global client base while enjoying Chicago's vibrant nightlife. This full-time role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in the US during night hours (10 PM - 6 AM CST). As a key member of our Support Division, you'll troubleshoot complex issues, maintain system integrity, and deliver world-class customer service in a fast-paced environment.
Why NexusTech? We pride ourselves on fostering a culture of innovation, work-life balance, and professional growth. Our remote-first approach combines the autonomy of working from home with the resources of a leading tech firm. Plus, enjoy exclusive Chicago perks including transit subsidies and local event partnerships.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote access for enterprise clients across multiple time zones
- Monitor and maintain system health using AIOps tools, proactively addressing infrastructure issues
- Document detailed incident reports, knowledge base articles, and troubleshooting guides
- Collaborate with global engineering teams during major incident response and system deployments
- Conduct root cause analysis and implement permanent solutions for recurring technical issues
- Maintain SLA compliance with 99.9% uptime targets for critical business systems
- Train and mentor junior support staff during shift handovers
Qualifications
- 3+ years of experience in enterprise IT support or helpdesk operations
- Expertise in Windows Server, Linux systems, and cloud platforms (AWS/Azure)
- Strong proficiency in networking fundamentals (TCP/IP, DNS, firewalls)
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (Datadog, Nagios)
- Certification in CompTIA A+, Network+, or equivalent technical certification
- Exceptional problem-solving skills with ability to work autonomously during night shifts
- Excellent written and verbal communication skills for diverse global audiences
- Ability to remain calm and professional under high-pressure situations