Job Description
Join our elite night shift support team at Nexus Global Solutions and unlock your potential with a $2,500 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. As a cornerstone of our 24/7 operations, you'll ensure seamless service delivery while enjoying premium compensation and a collaborative environment. This role offers accelerated career growth, comprehensive benefits, and the flexibility to work while others sleep. Apply today and become part of Riverside's leading tech support powerhouse!
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical infrastructure alerts during overnight hours
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with day-shift teams for seamless handover of complex issues
- Execute scheduled maintenance windows and system updates
- Deliver exceptional customer experiences with first-contact resolution focus
- Maintain security protocols for sensitive client data during off-peak hours
Qualifications
- 2+ years of IT support or customer service experience
- Availability to work 11 PM - 7 AM (Sunday-Thursday)
- Proficiency with Windows OS, Active Directory, and cloud platforms
- Strong diagnostic skills for hardware/software troubleshooting
- CompTIA A+ or similar certification preferred
- Excellent written/verbal communication skills
- Ability to work independently in high-pressure situations
- Valid driver's license and reliable transportation