Job Description
Join Nevada Tech Solutions and become part of our award-winning remote support team! We're seeking a passionate Tech Support Specialist to deliver exceptional service to our clients across the US. Enjoy the flexibility of remote work while making a tangible impact in Reno's thriving tech scene. Eligible for a $5,000 sign-on bonus! This role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Join Us?
- 100% remote work with flexible hours
- Industry-leading training and certification support
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve complex network connectivity problems
- Install and configure workstations, operating systems, and applications
- Document troubleshooting steps and maintain detailed ticket records
- Collaborate with cross-functional teams to resolve escalated issues
- Conduct remote system maintenance and security updates
- Train end-users on technology best practices
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- CompTIA A+ or Network+ certification required
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision