Job Description
Join our dynamic team as a Remote Tech Support Specialist in Phoenix, AZ! We offer flexible hours and a fully remote work environment, allowing you to excel in technology while maintaining work-life balance. As a key member of our IT support division, you'll provide exceptional technical assistance to clients across diverse industries. Our competitive compensation package includes performance-based bonuses and comprehensive benefits. If you're passionate about solving technical challenges and thrive in autonomous settings, this role is tailored for you.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access and phone support
- Document troubleshooting steps and customer interactions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct proactive system maintenance and security updates
- Train users on new technologies and best practices
- Monitor network performance and implement optimization strategies
- Provide after-hours support on rotating schedule (flexible hours)
Qualifications
- 2+ years of technical support experience with remote work exposure
- Proficiency in Windows, macOS, and network troubleshooting
- CompTIA A+/Network+ certification or equivalent
- Exceptional written/verbal communication skills
- Experience with ticketing systems (Zendesk/Jira)
- Ability to work independently with minimal supervision
- Strong problem-solving and customer-focused mindset
- Valid US work authorization required