Job Description
Join Coastal Tech Solutions as a Senior Remote Tech Support Specialist and become the backbone of our client's digital infrastructure. We're seeking a highly skilled professional to deliver exceptional technical assistance to users across the Virginia Beach metro area. This direct-hire role offers competitive compensation, full benefits, and the flexibility of 100% remote work while serving a dynamic tech community. If you're passionate about solving complex technical challenges and delivering outstanding customer experiences, we encourage you to apply today.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via remote channels
- Diagnose and resolve complex system problems using troubleshooting methodologies
- Document all support activities in ticketing systems with detailed resolution notes
- Collaborate with cross-functional teams to escalate and resolve escalated technical issues
- Develop and maintain technical documentation and knowledge base articles
- Conduct remote system installations, configurations, and upgrades
- Maintain security protocols and compliance standards for all technical operations
Qualifications
- 3+ years of experience in remote technical support or IT operations
- Expertise in Windows, macOS, and Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure)
- Proficient in remote support tools (TeamViewer, AnyDesk, SCCM)
- Excellent written and verbal communication skills
- CompTIA A+, Network+, or Security+ certification preferred
- Ability to work independently with minimal supervision