Job Description
Join TechGuard Solutions' elite night shift support team and become the backbone of our 24/7 operations. This remote-friendly role in Philadelphia offers the flexibility to work from home while providing critical technical support to enterprise clients. You'll troubleshoot complex systems, resolve escalated issues, and ensure seamless service delivery during overnight hours. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic tech environment.
Responsibilities
- Provide 24/7 technical support for enterprise clients during night shift hours
- Diagnose and resolve hardware, software, and network issues via remote tools
- Document all interactions and resolutions in ticketing systems
- Collaborate with global teams during critical incident escalations
- Monitor system health and proactively address potential disruptions
- Maintain high customer satisfaction scores (CSAT) and response times
- Contribute to knowledge base documentation and process improvements
Qualifications
- 3+ years of technical support experience in enterprise environments
- Proficiency with remote support tools (TeamViewer, SCCM, SolarWinds)
- Strong knowledge of Windows Server, Active Directory, and cloud platforms
- Exceptional troubleshooting skills for complex IT infrastructure
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+/Network+ certifications or equivalent experience
- Excellent written and verbal communication skills
- Comfortable working overnight hours (10 PM - 6 AM EST)