Job Description
Join our award-winning IT team as a Senior Remote Tech Support Specialist and revolutionize how we deliver exceptional digital experiences to clients across the nation. We're seeking a technically astute professional to troubleshoot complex systems while working fully remotely from Phoenix's vibrant tech ecosystem. Enjoy competitive compensation, comprehensive benefits, and the flexibility to excel from home while making tangible impacts.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments via remote support tools
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Provide Tier 3 support for network security incidents and data breaches
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Mentor junior support staff and conduct training sessions
Qualifications
- 5+ years of enterprise-level technical support experience
- CompTIA Security+ and Network+ certifications required
- Expertise in SCCM, Intune, and remote desktop protocols
- Strong scripting skills (PowerShell/Bash)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent written communication for technical documentation
- Ability to work independently with minimal supervision