Job Description
Join TechGuard Solutions Inc. as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to ensure seamless system functionality while our users rest. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative team environment. If you thrive in nocturnal settings and excel at proactive problem-solving, your dream role awaits in Stockton, CA.
Responsibilities
- Monitor and maintain server infrastructure, cloud services, and network systems during night shift hours
- Provide Tier 1/2 technical support via phone, chat, and remote access for enterprise clients
- Execute system backups, security scans, and performance optimization routines
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with day-shift teams for seamless incident escalation and handover
- Proactively identify potential system risks and implement preventive measures
- Manage vendor communications for after-hours support escalations
Qualifications
- 2+ years of IT support experience with night shift or on-call rotation background
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ or equivalent certification required
- Strong analytical skills for diagnosing complex technical issues independently
- Excellent written and verbal communication for clear documentation
- Ability to work autonomously with minimal supervision during off-hours
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools