Job Description
Join our dynamic team as a Night Shift Support Specialist in Toledo, OH! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you thrive in fast-paced settings and excel at problem-solving, apply today and become part of our award-winning support team!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues using remote access tools
- Document all interactions and resolutions in ticketing systems
- Collaborate with global teams during critical incident escalations
- Monitor system health and perform proactive maintenance tasks
- Train junior staff on support protocols and best practices
Qualifications
- Minimum 2 years in IT support or customer service role
- Proficiency with Windows/macOS and network troubleshooting
- Strong analytical and problem-solving skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Flexibility to work overnight shifts (10 PM - 6 AM)