Job Description
Join our dynamic team as a Night Shift Support Specialist in Newark, NJ and make an immediate impact! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for growth. Start tomorrow and become part of an innovative company transforming customer experiences.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve complex hardware/software issues with remote access tools
- Document all interactions in CRM systems with detailed resolution notes
- Collaborate with global teams during critical system outages
- Maintain SLA compliance for all support tickets
- Escalate unresolved issues to Tier 2 engineers with precise documentation
- Contribute to knowledge base with troubleshooting guides and best practices
Qualifications
- 3+ years in IT support with night shift experience
- Proficient in Windows/Linux systems and network diagnostics
- CompTIA A+/Network+ certification or equivalent
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently during overnight hours
- Basic scripting knowledge (Python, PowerShell) preferred
- High school diploma or equivalent; relevant certifications