Job Description
Join our award-winning IT support team and become the backbone of our 24/7 operations! As a Night Shift IT Support Specialist at TechSolutions Pro, you'll provide critical technical assistance to our global client base during overnight hours. We offer a competitive compensation package including night shift differentials, comprehensive health benefits, and opportunities for career advancement in a dynamic, employee-centric environment.
Our Anaheim facility is equipped with state-of-the-art technology and offers flexible scheduling options. You'll receive paid training on our proprietary systems and gain exposure to cutting-edge cloud infrastructure solutions. We value work-life balance and provide premium amenities including on-site fitness centers and complimentary meal services.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, network infrastructure, and cloud applications during overnight hours
- Remotely diagnose and resolve hardware/software issues using ticketing systems (Jira) and remote access tools
- Monitor network security systems and respond to alerts according to established protocols
- Document incident reports, resolutions, and knowledge base articles with precision
- Collaborate with day-shift teams via handover meetings for seamless continuity
- Conduct system maintenance tasks during scheduled downtime windows
- Provide exceptional customer service via phone, chat, and email channels
Qualifications
- 3+ years of hands-on IT support experience with Windows Server and Active Directory
- CompTIA Network+ or equivalent certification required (Security+ preferred)
- Proven experience troubleshooting cloud platforms (AWS/Azure) and SaaS applications
- Strong written and verbal communication skills with ability to explain technical concepts clearly
- Ability to work independently and make critical decisions during off-peak hours
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Flexibility to work weekends and holidays as required for coverage