Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and start your career tomorrow! We're seeking dedicated professionals to provide critical technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This role is perfect for problem-solvers who thrive in dynamic settings and want to make an immediate impact.
Responsibilities
- Resolve Tier 2-3 technical issues via phone, chat, and remote support
- Manage system backups, updates, and security protocols overnight
- Document incidents, resolutions, and maintenance activities in ticketing systems
- Collaborate with global teams during critical system deployments
- Monitor network performance and escalate infrastructure alerts
- Train junior staff on troubleshooting procedures
- Conduct routine hardware/software audits
Qualifications
- 3+ years in IT support or help desk environments
- CompTIA Network+ or Security+ certification required
- Expertise in Windows Server, Active Directory, and cloud services
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (10 PM - 6 AM)