Job Description
Join our innovative team as a Remote Tech Support Specialist and become the hero behind seamless digital experiences. We're seeking tech-savvy professionals to deliver exceptional remote support to clients across Riverside and beyond. Enjoy the flexibility of working from home while making a tangible impact through cutting-edge problem-solving. Our collaborative environment offers growth opportunities, competitive benefits, and the chance to shape the future of customer-centric technology solutions.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and troubleshoot complex IT problems using systematic methodologies
- Document all support interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to resolve escalated technical issues
- Develop and maintain comprehensive knowledge base articles
- Proactively monitor systems to prevent potential disruptions
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience required
- 2+ years in technical support or helpdesk role
- Expertise in Windows/macOS, networking fundamentals, and security protocols
- CompTIA A+ or Network+ certification preferred
- Exceptional communication and customer service skills
- Proficient with remote support tools (TeamViewer, Splashtop)
- Ability to work independently in a fast-paced remote environment
- Experience with ticketing systems (Zendesk, Jira)