Job Description
Join our elite support team with comprehensive paid training and launch your career in Miami's thriving tech scene! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to global clients. Enjoy competitive pay, full benefits, and a collaborative environment where your growth is prioritized. No prior experience required – we invest in your success through industry-leading training programs.
What We Offer:
- 4-week paid training program with certification
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement for further certifications
- Performance-based quarterly bonuses
Responsibilities
- Resolve technical issues via phone, chat, and remote access for enterprise clients
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with Tier 2 engineers on complex system outages
- Conduct system health checks and proactive maintenance
- Mentor junior support agents during training rotations
- Adhere to SLA metrics and customer satisfaction standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Customer service experience (tech support preferred)
- CompTIA A+ or similar certification (or willingness to obtain)
- Spanish language proficiency (bilingual candidates highly valued)