Job Description
Join CyberSecure Solutions Inc. as a Night Shift Support Specialist and unlock elite earning potential while serving critical infrastructure. We offer premium compensation, comprehensive benefits, and a dynamic work environment for dedicated professionals who thrive in nocturnal operations. This high-impact role ensures 24/7 system reliability for enterprise clients across financial, healthcare, and government sectors. Enjoy competitive pay, career advancement pathways, and recognition for your technical expertise.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems, networks, and cloud infrastructure during night shift hours
- Monitor and resolve critical incidents using ticketing systems with SLA-driven response times
- Collaborate with global IT teams to implement security patches and system updates
- Document complex troubleshooting procedures and create knowledge base articles
- Conduct proactive system health checks and performance optimization
- Mentor junior support staff and escalate unresolved issues appropriately
- Participate in cross-functional projects for system enhancement and automation
Qualifications
- Minimum 3 years of IT support experience with night shift or 24/7 operations
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Certifications required: CompTIA Network+ or equivalent; Security+ preferred
- Proficient in monitoring tools (SolarWinds, Nagios) and ticketing systems (ServiceNow)
- Exceptional problem-solving skills with ability to work under pressure
- Strong written and verbal communication skills for cross-team collaboration
- Ability to work independently with minimal supervision during off-hours
- Flexibility to adjust schedule during critical incidents or maintenance windows