Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become part of our award-winning team dedicated to revolutionizing digital experiences. We're seeking passionate tech enthusiasts to provide exceptional support to our clients across the Research Triangle. Enjoy flexible remote work with competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most innovative tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Implement cybersecurity protocols to protect client systems
- Document support tickets using Salesforce and JIRA
- Train clients on new technologies and best practices
- Collaborate with Tier 2 engineers for complex issue escalation
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in technical support with remote work experience
- CompTIA A+ or equivalent certification
- Expertise in Windows/macOS/Linux environments
- Proficiency with network diagnostics tools (Wireshark, PingPlotter)
- Strong written/verbal communication skills
- Experience with CRM and ticketing systems
- Bachelor's degree in IT or related field preferred