Job Description
Are you a tech-savvy problem solver looking for a stable career with a great work-life balance? Laredo IT Solutions is seeking a dedicated **Night Shift Technical Support Specialist** to join our growing team in Laredo, TX. We pride ourselves on delivering top-tier service to our clients 24/7, and we need a reliable professional to cover the overnight hours.
Why Choose Us?
As a Night Shift Support Specialist, you will be the first point of contact for our clients during critical hours. You will resolve technical issues, manage tickets, and ensure system stability without the distraction of the day shift rush.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Full Benefits: Comprehensive medical, dental, and vision insurance.
- Daytime Schedule: Enjoy your evenings and weekends free while working 11:00 PM - 7:00 AM.
- Growth Opportunities: Clear pathways to senior IT and management roles.
As a Night Shift Support Specialist, you will be the first point of contact for our clients during critical hours. You will resolve technical issues, manage tickets, and ensure system stability without the distraction of the day shift rush.
Responsibilities
- Monitor server systems and network infrastructure during night hours to ensure 99.9% uptime.
- Diagnose and troubleshoot hardware and software issues for internal and external clients.
- Respond to technical support tickets via phone, email, and chat with a focus on speed and accuracy.
- Document all support interactions and resolutions in our CRM system.
- Collaborate with the day shift team to resolve complex issues escalated during the overnight period.
- Perform routine system updates and backups as scheduled.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Minimum of 1-2 years of experience in technical support or help desk environments.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Excellent written and verbal communication skills; ability to explain complex tech terms simply.
- Must be available to work rotating night shifts (11:00 PM – 7:00 AM).
- Ability to work independently with minimal supervision during quiet hours.