Job Description
Join TechGuard Solutions Inc. as a Senior Night Shift Support Specialist and become a critical part of our 24/7 operations team. We offer premium compensation, comprehensive benefits, and a dynamic work environment for professionals who thrive during off-peak hours. This high-impact role provides stability, growth opportunities, and the satisfaction of ensuring seamless system operations while most of the city sleeps.
Why Choose TechGuard? We recognize night shift excellence with 15% shift differentials, quarterly performance bonuses, and exclusive career advancement pathways. Our Cincinnati headquarters features state-of-the-art facilities, on-site amenities, and a culture that values work-life balance through flexible scheduling.
Responsibilities
- Monitor and maintain critical IT infrastructure including cloud servers, networks, and security systems during night hours
- Provide Tier 3 technical support for complex system outages and performance issues
- Execute scheduled system maintenance, updates, and security patches during low-traffic periods
- Document incident reports, resolution procedures, and knowledge base articles
- Collaborate with global teams during handover periods for seamless continuity
- Proactively identify system vulnerabilities and implement preventive measures
- Maintain 99.9% uptime SLA for production environments during assigned shifts
Qualifications
- 5+ years of experience in enterprise IT support or system administration
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Advanced troubleshooting skills for network, storage, and virtualization technologies
- Strong written communication for incident reporting and documentation
- Ability to work independently with minimal supervision during night shifts
- Experience with monitoring tools (Nagios, SolarWinds, Datadog)
- Valid driver's license for occasional on-site emergency response