Job Description
Are you a tech-savvy problem solver looking for a rewarding career from the comfort of your home? ApexTech Solutions is seeking dedicated Remote Technical Support Specialists to join our growing team in Jacksonville, FL.
We offer a flexible schedule that allows you to balance your work-life needs while delivering top-tier technical assistance to our clients. If you have a passion for technology and customer service, this is the perfect opportunity for you.
Why Join Us?
- 100% Remote: Work from anywhere in the United States.
- Flexible Hours: Choose a schedule that fits your lifestyle.
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Professional Growth: Access to ongoing training and career advancement.
What You Will Do:
Responsibilities
- Provide exceptional technical support to end-users via phone, chat, and email.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document customer interactions and technical resolutions in our ticketing system.
- Guide customers through step-by-step technical procedures.
- Collaborate with the IT team to resolve complex technical escalations.
- Maintain a high level of customer satisfaction and professionalism.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in technical support or customer service.
- Strong understanding of computer operating systems (Windows, macOS) and peripherals.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- Must be authorized to work in the United States.