Job Description
We are looking for a dedicated Part-Time Remote Tech Support Specialist to join our remote team based in Louisville, KY. In this role, you will serve as the first line of defense for our clients, providing technical assistance to resolve hardware and software issues while delivering world-class customer service.
Why You’ll Love Working Here:
- 100% Remote Work: Enjoy the flexibility of working from home with no commute required.
- Flexible Hours: Part-time schedule tailored to your availability.
- Modern Tools: Work with cutting-edge remote desktop software and ticketing systems.
- Career Growth: Opportunities to transition into senior IT roles.
At TechBridge, we pride ourselves on solving problems and supporting our community. If you have a knack for technology and a passion for helping others, this is the perfect opportunity for you.
Responsibilities
- Provide remote technical support via phone, email, and remote desktop sessions.
- Diagnose and troubleshoot hardware and software errors for end-users.
- Resolve network connectivity issues and configure devices (laptops, printers, smartphones).
- Maintain accurate records of all technical issues and resolutions in the ticketing system.
- Explain complex technical concepts to non-technical customers in plain English.
- Collaborate with the IT team to improve support processes and documentation.
- Ensure 100% customer satisfaction by resolving tickets efficiently.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in IT, Computer Science, or related field preferred.
- Previous experience in a helpdesk or technical support role is highly desirable.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Reliable high-speed internet and a quiet home office environment.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) is a plus.