Job Description
Join Nashville Tech Solutions as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while delivering exceptional IT support to our clients. We're seeking tech-savvy professionals who thrive in remote environments and want to make a real impact. This role offers full-time benefits with part-time flexibility, including health insurance and professional development opportunities. Work from anywhere in the Nashville area while supporting diverse industries with cutting-edge technology solutions. Our collaborative culture values work-life balance and innovation, making this the perfect opportunity for tech enthusiasts seeking adaptable schedules.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to implement IT solutions
- Conduct remote system configurations and software installations
- Monitor system health and proactively address potential issues
- Train end-users on technology best practices and security protocols
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong diagnostic and problem-solving skills with customer focus
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings/weekends
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow)