Job Description
Join our dynamic team as a Night Shift Support Specialist in Lincoln, NE! We're urgently seeking dedicated professionals to provide critical technical support during overnight hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced environment. If you're a problem-solver who thrives in collaborative settings, apply today to become an integral part of our 24/7 operations team.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot hardware/software issues and escalate complex problems to senior engineers
- Document all interactions in CRM systems with detailed resolution notes
- Monitor system alerts and perform proactive maintenance during low-traffic hours
- Collaborate with day-shift teams to ensure seamless service continuity
- Conduct routine system checks and security protocol compliance
- Train junior staff on support procedures and best practices
Qualifications
- 2+ years of experience in technical support or IT operations
- Strong knowledge of Windows/Linux operating systems and networking fundamentals
- Excellent communication skills with ability to explain technical concepts clearly
- Ability to work independently and make sound decisions under pressure
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Flexible availability to work nights, weekends, and holidays