Job Description
Join Buffalo's leading tech support team with our exclusive paid training program! We're seeking motivated Night Shift Support Specialists to deliver exceptional customer service while building high-demand IT skills. No prior experience required—just bring your dedication to learn. Enjoy competitive pay, comprehensive benefits, and a flexible schedule that works with your life. Transform your career in Buffalo's growing tech sector with our industry-leading training curriculum.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document cases and maintain accurate ticket systems
- Collaborate with day-shift teams for seamless handoffs
- Participate in continuous improvement initiatives
- Adhere to strict security and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently in a fast-paced environment
- Flexibility to work nights (11 PM - 7 AM)
- Valid NY driver's license (for occasional on-site support)