Job Description
Join Omaha Tech Solutions as a High-Paying Remote Tech Support Specialist and elevate your career in one of America's most dynamic tech hubs. We're seeking elite professionals to deliver exceptional technical support to enterprise clients while enjoying Omaha's renowned quality of life. This remote role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in the continental US.
Why Omaha Tech Solutions?
- Industry-leading compensation package with performance bonuses
- 100% remote work with cutting-edge technology provisions
- Health, dental, and vision insurance with 401(k) matching
- Professional development stipend and certifications
- Collaborative culture with quarterly in-person team retreats
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS/Linux environments
- Provide Tier 3 support for enterprise networking, cloud infrastructure, and cybersecurity
- Document technical solutions with precision using ticketing systems (Jira/ServiceNow)
- Mentor junior support staff and contribute to knowledge base articles
- Collaborate with engineering teams to resolve systemic infrastructure challenges
- Conduct proactive system audits and optimization recommendations
- Support high-profile clients during critical business hours with 24/7 on-call rotation
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in networking (TCP/IP, VPN, DNS, firewalls) and cloud platforms (AWS/Azure)
- Industry certifications (CompTIA, CCNA, or equivalent)
- Advanced troubleshooting skills across hardware, software, and virtualization
- Exceptional communication abilities with technical/non-technical stakeholders
- Experience with remote support tools (TeamViewer, AnyDesk, RMM)
- Ability to work independently and manage complex projects
- US citizenship or permanent residency required