Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Baltimore! We're urgently seeking tech-savvy professionals to provide critical system support while the city sleeps. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes an immediate impact. This role offers unique opportunities for growth and requires dedication to maintaining seamless IT operations during overnight hours.
Responsibilities
- Monitor and maintain network systems, servers, and cloud infrastructure during night shift hours
- Provide remote technical support to internal teams and external clients via ticketing systems
- Execute system backups, updates, and security patches during off-peak hours
- Document incidents, resolutions, and standard operating procedures
- Collaborate with day-shift teams for seamless handover and issue escalation
- Proactively identify and resolve potential system vulnerabilities
Qualifications
- Minimum 2 years of IT support experience with Windows/Linux environments
- CompTIA A+/Network+ certification or equivalent technical certification
- Strong troubleshooting skills for hardware, software, and network issues
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Experience with ticketing systems (Jira, ServiceNow) and remote support tools
- Valid driver's license and reliable transportation for on-site emergencies