Job Description
Join our award-winning tech team as a Senior Remote Tech Support Specialist in Irvine, CA! We're seeking a customer-obsessed professional to deliver exceptional technical assistance to enterprise clients. This 100% remote role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
As a key member of our support division, you'll troubleshoot complex IT issues, optimize remote workflows, and drive customer satisfaction. Our Irvine-based company fosters innovation and work-life balance with flexible schedules and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments
- Manage enterprise-level VPN, cloud infrastructure (AWS/Azure), and networking protocols
- Delicate tier-3 support for critical systems with 99.9% uptime SLA adherence
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Train junior staff on advanced troubleshooting methodologies
- Conduct quarterly system health audits and optimization reports
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in Active Directory, SCCM, and enterprise endpoint management
- CompTIA Network+/Security+ or equivalent certifications required
- Proficiency in scripting (Python/PowerShell) for automation
- Experience with ticketing systems (Jira/Servicenow) and remote access tools
- Strong analytical skills for root cause analysis of complex issues
- Excellent communication skills with ability to translate technical concepts
- Bachelor's degree in Computer Science or related field preferred