Job Description
Join our elite night shift support team at NexusTech Solutions, where innovation meets 24/7 excellence. We're seeking dedicated professionals to provide world-class technical support during critical overnight hours. Enjoy a competitive salary, comprehensive benefits package, and career growth opportunities in a dynamic NYC environment. This direct hire role offers stability, professional development, and the chance to be part of a cutting-edge technology company.
Responsibilities
- Deliver exceptional technical support via phone, chat, and remote assistance during overnight hours
- Monitor and resolve system alerts, ensuring minimal downtime for enterprise clients
- Document all interactions using our ticketing system with precision and detail
- Collaborate with global teams to troubleshoot complex infrastructure issues
- Proactively identify and escalate potential security threats during shift
- Conduct system maintenance and updates during low-traffic periods
- Maintain strict confidentiality of client data and company protocols
Qualifications
- 3+ years of technical support experience in a 24/7 environment
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+/Network+ certification or equivalent experience
- Valid US work authorization and ability to pass background check