Job Description
Join our innovative tech team and revolutionize customer support from paradise! Pacific Tech Solutions is seeking a passionate Remote Tech Support Specialist with flexible hours to deliver exceptional digital experiences. Work remotely from Honolulu while empowering clients across Hawaii with cutting-edge troubleshooting solutions. Enjoy unparalleled work-life balance with our adaptable scheduling options, competitive compensation, and growth opportunities in a dynamic tech environment.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve connectivity, security, and performance problems
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system installations and configuration updates
- Train users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently with minimal supervision
- Flexible availability during core business hours (8AM-5PM HST)
- Valid Hawaii driver's license for occasional on-site visits