Job Description
Join our elite night shift support team at NexusTech Solutions and start your career tomorrow! We're seeking dedicated professionals to provide critical technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. As a Night Shift Support Specialist, you'll be the backbone of our operations, ensuring seamless service delivery while our global clients rest. This is your chance to launch a rewarding career in Baltimore's thriving tech scene with immediate start opportunities.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system outages, security alerts, and performance issues
- Document incident reports, troubleshooting steps, and solutions in ITSM systems
- Collaborate with cross-functional teams during major incident escalations
- Conduct proactive system health checks and maintenance tasks
- Maintain knowledge base articles and training materials
- Support patch management and vulnerability remediation processes
Qualifications
- Minimum 2 years of technical support experience in a 24/7 environment
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals and security protocols
- Excellent troubleshooting skills with hardware/software issues
- Ability to work independently with minimal supervision during overnight shifts
- CompTIA Network+ or Security+ certification preferred
- High school diploma or equivalent; relevant certifications required
- Ability to lift 25 lbs for equipment maintenance tasks