Job Description
Join our award-winning IT team as a Senior Tech Support Specialist and revolutionize how businesses in San Antonio leverage technology. This fully remote role offers the flexibility to work from anywhere while making a tangible impact on our clients' digital infrastructure. We're seeking a customer-centric professional with a passion for problem-solving and a commitment to excellence. Enjoy competitive benefits, career growth opportunities, and a collaborative culture that values innovation and work-life balance. Apply today to become the backbone of our client support operations!
Responsibilities
- Provide advanced remote technical support for enterprise hardware/software systems via phone, chat, and ticketing systems
- Diagnose and resolve complex network, security, and infrastructure issues with minimal supervision
- Create and maintain detailed documentation of support procedures and troubleshooting guides
- Collaborate with cross-functional teams to implement technology upgrades and security patches
- Mentor junior support staff and conduct training sessions on emerging technologies
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 5+ years of experience in enterprise-level technical support or IT operations
- Expertise in Windows/Linux systems, networking protocols (TCP/IP, DNS), and cloud platforms (AWS/Azure)
- CompTIA Network+ or Security+ certification required; CCNA or similar preferred
- Proven ability to troubleshoot complex issues with remote access tools (TeamViewer, RDP)
- Exceptional communication skills with experience in client-facing technical support
- Experience with ITSM tools (ServiceNow, Jira) and ticket management systems
- Ability to work independently with minimal supervision while meeting SLA requirements