Job Description
Join our elite remote tech support team in Henderson, NV and revolutionize customer experiences with cutting-edge technology! We provide all necessary equipment – laptops, peripherals, and software – so you can deliver exceptional service from home. As a key member of our dynamic IT support squad, you'll troubleshoot complex issues, implement innovative solutions, and empower clients across diverse industries. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment designed for peak productivity.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide exceptional technical assistance to enterprise clients
- Document cases accurately in our CRM system
- Collaborate with cross-functional teams on system improvements
- Train users on new technologies and security protocols
- Monitor network performance and proactively address vulnerabilities
- Conduct regular equipment maintenance and updates
Qualifications
- 3+ years in remote technical support or IT operations
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Windows/macOS and cloud-based platforms
- Strong troubleshooting skills for network/infrastructure issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira preferred)
- Valid US work authorization and home office space