Job Description
Join our dynamic team as a Remote Tech Support Specialist in Jacksonville, FL! Enjoy the flexibility of working from home with guaranteed weekly pay and no commute required. You'll be the hero behind our clients' digital experiences, providing expert troubleshooting and exceptional customer service. We're seeking tech-savvy professionals who thrive in remote environments and are passionate about solving complex technical challenges. If you're ready to accelerate your career with a company that values your skills and rewards your contributions, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop and phone support
- Install, configure, and maintain operating systems and applications
- Document technical solutions in our CRM system for knowledge base
- Provide Tier 2 support for network connectivity and security protocols
- Train users on best practices for digital security and efficiency
- Collaborate with cross-functional teams to resolve escalated technical issues
- Monitor system performance and proactively address potential problems
Qualifications
- 2+ years of technical support experience in a remote or hybrid environment
- Proficiency with Windows OS, macOS, and mobile troubleshooting
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic skills for network, security, and application issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira, etc.)
- High-speed internet connection and dedicated workspace