Job Description
Join our award-winning team as a Remote Tech Support Specialist and kickstart your IT career with our comprehensive paid training program! We're seeking motivated individuals in Newark, NJ to deliver exceptional technical assistance to our global client base. No prior experience required – we'll provide all the training needed to succeed in this fully remote role. Enjoy flexible hours, competitive benefits, and growth opportunities within a forward-thinking tech company.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Document troubleshooting steps and customer interactions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Train clients on system usage and security best practices
- Monitor system performance and report anomalies
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable home office setup with high-speed internet