Job Description
Join Nevada Tech Solutions' elite night shift support team with comprehensive paid training! We're seeking motivated individuals to provide critical technical assistance during overnight hours. This role offers industry-leading onboarding, mentorship from senior engineers, and a clear career progression path. Enjoy competitive pay, flexible scheduling, and the opportunity to master cutting-edge technologies while serving clients across the Western United States. No prior experience required – we invest in your growth!
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document cases in ticketing systems with detailed resolution steps
- Collaborate with global teams during escalation scenarios
- Proactively monitor systems and prevent outages
- Maintain security protocols for client data
- Participate in continuous training sessions
- Support special projects during off-peak hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Ability to work independently during overnight hours
- Strong problem-solving and communication abilities
- Willingness to learn new technologies
- Customer service mindset with patience and empathy
- Reliable transportation to our Reno facility
- Availability to work 11 PM - 7 AM (schedule flexibility possible)