Job Description
Join our award-winning team as a Night Shift Support Specialist in the heart of Seattle! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values your expertise. This role offers growth opportunities and the chance to work with cutting-edge technology in a dynamic environment.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues with remote access tools
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with global teams to escalate unresolved issues
- Monitor system health and perform proactive maintenance tasks
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- Minimum 2 years in technical support or IT operations
- Proficiency with Windows/Linux systems and network troubleshooting
- Excellent written and verbal communication skills
- Ability to work independently during overnight shifts
- CompTIA A+/Network+ certification preferred
- Experience with ServiceNow or similar ticketing systems
- Strong problem-solving and time management abilities