Job Description
Launch Your IT Career with Paid Training!
Join our award-winning team as a Remote Tech Support Specialist in Detroit, MI. No experience? No problem! We provide comprehensive paid training to transform you into a tech expert. Enjoy competitive pay, flexible remote work, and career advancement opportunities in the thriving Detroit tech scene.
Why Join Us?
- 100% Paid Training: 8-week intensive program covering hardware, networking, and software troubleshooting
- Remote Work: Full-time remote position with flexible hours
- Career Growth: Clear path to senior roles and certifications
- Benefits: Health insurance, 401(k) matching, and professional development stipend
Responsibilities
- Provide exceptional remote technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical challenges
- Maintain client satisfaction through proactive communication
- Participate in ongoing training to master new technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication skills and customer service mindset
- Reliable internet connection and quiet home office setup
- Ability to learn technical concepts quickly
- Must complete paid training program successfully
- No prior experience required