Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and make an immediate impact! We're seeking dynamic professionals in Lexington, KY to deliver exceptional technical support to our clients starting tomorrow. Enjoy competitive compensation, full benefits, and a flexible remote work environment. As a key member of our IT team, you'll resolve complex technical issues while advancing your career in a fast-paced, innovative setting. Apply today and start your remote tech journey tomorrow!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and troubleshoot Windows/macOS, networking, and connectivity problems
- Manage ticketing systems with SLA adherence and customer satisfaction focus
- Create and maintain user documentation for technical procedures
- Collaborate with cross-functional teams to resolve escalated issues
- Conduct remote system installations and configuration updates
- Monitor network performance and proactively address security vulnerabilities
Qualifications
- 2+ years of experience in remote technical support or helpdesk roles
- Proficiency in Windows OS, macOS, and networking fundamentals
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent written/verbal communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., Zendesk, ServiceNow)
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home office space