Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist in Seattle! We're urgently seeking dedicated professionals to maintain our critical infrastructure during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. This is your opportunity to excel in a dynamic role while Seattle sleeps.
Why Apply Today?
- Immediate start date
- 4-day work week schedule
- Shift differential bonus ($3/hour)
- Career advancement opportunities
- Modern tech stack and tools
Responsibilities
- Monitor and resolve system alerts during overnight hours (10 PM - 6 AM)
- Provide Tier 1/2 technical support via ticketing system and chat
- Execute scheduled maintenance and system updates
- Document incident reports and knowledge base articles
- Collaborate with global teams during critical incidents
- Perform security audits and vulnerability scans
- Escalate complex issues to senior engineers
Qualifications
- 1+ years of IT support experience (helpdesk/sysadmin)
- Proficiency with Windows/Linux environments
- Experience with ticketing systems (Jira, ServiceNow)
- CompTIA A+/Network+ certification preferred
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Comfortable with on-call rotation
- Basic scripting knowledge (Python/Bash)