Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist at Nexus Global Solutions. We're seeking dedicated professionals to maintain seamless service delivery while the city sleeps. Enjoy premium compensation, comprehensive benefits, and a dynamic work environment where your expertise directly impacts client success. This role offers unparalleled career growth opportunities in Arlington's thriving tech corridor.
Responsibilities
- Provide exceptional technical support to enterprise clients during night hours via phone, chat, and remote access
- Monitor and maintain critical infrastructure systems including cloud platforms and network infrastructure
- Document all incidents, resolutions, and procedures in compliance with ISO 27001 standards
- Collaborate with cross-functional teams during critical incident escalations
- Conduct proactive system health checks and performance optimization tasks
- Train and mentor junior support staff on advanced troubleshooting methodologies
- Generate weekly performance reports highlighting system stability metrics
Qualifications
- 3+ years in enterprise IT support or help desk environments
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of ITIL v4 incident management processes
- Experience with monitoring tools like SolarWinds or Datadog
- Exceptional problem-solving skills with complex multi-system issues
- Ability to work independently with minimal supervision during night shifts
- Valid Texas driver's license for occasional on-site requirements